Lotus Lao Travel South Division operates exclusively from its Pakse office. All bookings and correspondence with customers are carried out through the office in Pakse. Bookings are valid only upon our e-mail confirmation. Flight reservations are transferred to the corresponding airline partner. Flight reservations brokered by us are binding upon our e-mail confirmation and simultaneous transmission of the e-ticket. On our Internet pages, we offer customized tours only. A confirmation of your booking guarantees an according seat on that tour.
§ 2 Payment modalities
The travel price is to be paid ahead of departure date and as follows:50 percent of the total price at the latest 14 days prior to your departure date50 percent is due at departure date at the latestPayment, stating your surname and booking code, is due in USD on our bank account in Laos. The balance is payable in USD, Thai Baht or EUR at the exchange rate of the day. Bank charges shall be pair for separately and are at your expense. Tours booked in our Pakse office are payable in cash only. We accept Laotian KIP, USD, Thai Baht and EUR. In the event of non-arrival or cancellation within 14 days prior to your departure date, we charge a cancellation price of 50 percent of the travel price.
§ 3 Bookings through travel agencies and other travel operators
Bookings are binding upon our receipt of confirmation of our offer by fax or e-mail. 50 percent of the agreed upon price is due on our bank account at the latest 45 days prior to departure date. The balance is due at the latest 14 days prior to departure date. In the event of cancellation we will charge the following fees:30 to 15 days prior to departure: 30 percent of the tour price14 to 7 days prior to departure: 50 percent of the tour price6 to 1 days prior to departure: 100 percent of the tour priceNon-arrival: 100 percent of the tour price
§ 4 Disclaimer
Lotus Lao South carries out tours as described in the program. We are not liable for modifications to the tour planning due to unforeseen occurrences of force majeure. Such unforeseen occurrences include weather conditions, rough roads, political situations or similar occurrences. Lotus Lao South is not liable for injuries or death of the traveler, damage to or loss of belongings nor financial losses during the trip and immediately related to that trip.In addition to the above, we are not liable in the event that the traveler is unable to undertake the journey due to health reasons or refusal of the entry visa. In these cases, Lotus Lao Travel South is entitled to a claim of up to 100 percent of the travel price. It is the customer’s responsibility to insure themselves against these risks. The place of jurisdiction for all legal disputes is Pakse – to the extent authorized by applicable law.